Cancellation & Refund Policy

Please note that once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you.

 

Appointment Cancellations & No-Shows

If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be subject to a $50.00 fee. A $50.00 fee will also apply to No-Shows.

To avoid a cancellation fee, please provide cancellation notice at least 24 prior to your appointment.

To cancel or to reschedule an appointment click here or call our office at (989) 259-7027. 

Credit card information will be collected for No-Fee Consultations (Remote Initial/ Annual Tax Preparation, In-Person Initial/Annual Tax Preparation, Outsourcing Services Consultation), however you will not be charged for these services unless there is a late cancelation or no-show fee. Incorrect classification of appointments, will be declined until correctly booked. Example: Booking a free consultation for Tax Return Preparation or Outsourcing Services, and you are inquiring IRS Representation or other services. Litherland Tax & Accounting Services reserves the right to charge for consultations incorrectly classified by client. 

You will be charge $100 upon booking your CPA Consultation. This is a 60 minute phone, video or in-person consultation with our Certified Public Accountant. 

Online Payment Refund Policy

By using this site, you understand that all payments processed by Litherland Tax & Accounting Services, LLC are tax and accounting services performed by our firm. Our firm provides services which are paid for at the completion of said service with the exception of CPA Consultations. In some cases, a retainer or service deposit are required before services are performed.

Litherland Tax & Accounting Services, LLC may issue a requested refund of a payment made via a debit/credit card payment for the following reason:

 

  • Customer transaction error, such as a payment being made for more than intended ($1000.00 instead of $100.00)

  • Duplicate payment

  • Litherland Tax & Accounting Services, LLC recognizes an error was made, after payment was received, in our billing process, and therefore an adjustment needs to be made to a client's account.

Refund requests may be made by contacting our office via email, USPS mail or calling (989) 259-7027. 

After receipt of a request for refund, Litherland Tax & Accounting Services, LLC will research the issue upon which the refund is requested. All refunds, when deemed credible, will be made via bank check within 15 days and mailed to the address we have on file.

If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

Litherland Tax & Accounting Services, LLC reserves the right to modify this Refund Policy at its discretion, or against any client it believes is abusing this policy. Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy on our website. It is the client's obligation to review our refund policy for any such revisions.